Terms & Conditions

The EU Consumer Rights Directive provides you with the right to cancel an order without providing any reasons within 14 days.

This withdrawal period begins with the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased.

To make use of this right of withdrawal you must send an email to office@thenaturalgem.com clearly declaring your decision to cancel your order.

You may also use the following template for your declaration:

I/We(*) hereby withdraw from the contract signed by me/us(*) to purchase the following goods/services(*):
Ordered on(*)/Received on(*):
Name of purchaser(s):
Address of purchaser(s):
Email address of the purchaser(s) used for registration at THE NATURAL GEM:
Date:
Signature of purchaser(s): (only for use in paper form)
________________________________________________ (*) Delete as appropriate.

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